Frequently Asked Questions
Everything you need to know about booking a Luton Airport taxi with us.
Pricing & payment
Is the price I’m quoted the final price?
Yes. Your fare is fixed at the time of booking — no surge pricing, no last-minute add-ons.
How do I pay?
Pay by cash or card, whichever’s easiest for you.
Do you charge extra if my flight is delayed?
No. We monitor your flight in real time and include 45 minutes of free waiting after landing in every fare.
Booking
How do I book?
Fill in the form online in three easy steps: select your pickup and drop-off location, select the vehicle according to passengers and luggage, then enter your contact details and make payment.
How far in advance should I book?
Please book at least 8 hours in advance to guarantee availability.
What if I need to change or cancel my booking?
[[Add your actual cancellation/amendment policy]]
Can I book for a return journey?
[[Confirm if return bookings can be made in one go, or need to be booked separately]]
Do you offer corporate or account billing?
[[Confirm if you offer business accounts/invoicing for regular corporate clients]]
Pickup & vehicles
Where do I meet my driver at Luton Airport?
The Pick Up (and Drop Off Zone) is just outside the terminal building and is signposted. It’s a short walk away on the ground floor of Terminal Car Park 2, which costs £7 for 10 minutes — this is included in your price. You’ll get a text or call from your driver after landing.
How many passengers can your minibus take?
Our minibuses carry up to 16 passengers. Our 8-seater vehicles carry up to 7 passengers, with room for 7 suitcases and 7 pieces of hand luggage.
Do you provide child seats?
[[Confirm whether you offer child/booster seats, and if there’s a cost]]
Coverage & contact
Do you cover destinations beyond Luton Airport?
Yes — we run transfers UK-wide from Luton Airport, not just local Luton routes. Wherever you’re headed, get a quote and we’ll confirm the fare.
How do I contact you if my plans change?
Reach us by phone (01582 932 123), web chat, or email at admin@ltnairporttaxis.com.
Are you available 24/7?
Yes, we’re available 24 hours a day, 7 days a week.
We mainly cover all London Airports and you can book in advance for any transfer from any address in the UK
Prices are set according to number of passengers, amount of luggage and type of luggage.
It depends on which car you book and booking system will suggest you luggage amount individually.
You will receive a confirmation email detailing your booking and if all seems correct then that is your confirmed booking.
You will be sent a text or email with driver’s details to contact.then that is your confirmed booking.
This should be done in at least 8 hours before your scheduled booking time or can be discussed with manager.
No. All our prices are fixed with 45min waiting time after landing. We will monitor the flight and you will not incur any charge.
Whenever you have your journey finalised, you can book it with us and be rest assured that we will keep everything in order.